Anti-Spam Policy

Last Updated: December 15, 2025

Bravik Oranel is committed to responsible communication practices and compliance with anti-spam regulations worldwide. This Anti-Spam Policy outlines our approach to electronic communications and the standards we uphold to protect our users and recipients.

1. Our Commitment

We do not tolerate spam in any form. Bravik Oranel ensures that all electronic communications sent through our platform or on behalf of our company are:

Sent only to recipients who have provided explicit consent
Clearly identified with accurate sender information
Accompanied by a simple and functional unsubscribe mechanism
Respectful of recipient preferences and privacy

2. Definitions

For purposes of this policy, spam includes:

Unsolicited commercial electronic messages sent without prior consent
Messages sent to recipients who have opted out or unsubscribed
Communications with misleading header information or deceptive subject lines
Messages without valid physical address or identification information
Bulk messages sent without proper authentication or sender verification

3. User Obligations

3.1 Prohibited Activities

Users of Bravik Oranel services are strictly prohibited from:

Sending unsolicited bulk messages through our platform
Using purchased, rented, or harvested email lists
Sending messages to recipients who have not explicitly consented
Disguising the origin or nature of communications
Continuing to send messages after a recipient has unsubscribed
Using false or misleading header information, subject lines, or sender identities
Omitting required identification or opt-out information

3.2 Required Practices

All users must:

Obtain explicit, verifiable consent before sending commercial messages
Maintain accurate records of recipient consent
Include clear sender identification in all messages
Provide a functional unsubscribe mechanism in every message
Honor opt-out requests within 10 business days
Include a valid physical postal address in commercial communications
Ensure subject lines accurately reflect message content

4. Consent Requirements

4.1 Express Consent

Valid consent must be:

Freely given and specific to the type of communication
Obtained through clear affirmative action
Documented and verifiable
Separate from other terms and conditions
Obtained before sending any commercial messages

4.2 Implied Consent

Implied consent may exist when:

An existing business relationship is present
The recipient has made an inquiry within the past 6 months
The recipient has made a purchase or transaction within the past 24 months
The recipient's contact information has been prominently published without opt-out indication

Even with implied consent, all other anti-spam requirements remain applicable.

5. Message Requirements

5.1 Identification

All messages must clearly identify:

The sender or organization sending the message
The purpose of the communication
A valid physical postal address
Accurate routing and header information

5.2 Unsubscribe Mechanism

Every commercial message must include:

A clear and conspicuous unsubscribe option
Simple instructions for opting out
A mechanism that remains functional for at least 30 days after sending
A process that requires no fee, personal information beyond email address, or multiple steps

5.3 Content Standards

All messages must:

Have accurate subject lines that reflect content
Clearly identify the message as an advertisement when applicable
Avoid deceptive or misleading information
Not use deceptive techniques to bypass filters

6. Platform Monitoring and Enforcement

6.1 Monitoring Activities

Bravik Oranel employs measures to detect and prevent spam, including:

Automated monitoring of message volume and patterns
Review of complaint rates and user reports
Analysis of bounce rates and delivery metrics
Investigation of reported violations

6.2 Enforcement Actions

Violations of this policy may result in:

Warning notices and required corrective action
Temporary suspension of sending capabilities
Permanent termination of account access
Reporting to relevant authorities
Legal action to recover damages or enforce compliance

7. Complaints and Reporting

7.1 How to Report Spam

If you receive spam from a Bravik Oranel user or believe our communications violate this policy, please report it immediately:

Email: [email protected]
Subject line: "Spam Report"
Include full message headers and content
Provide date and time received

7.2 Investigation Process

Upon receiving a complaint, we will:

Acknowledge receipt within 2 business days
Investigate the reported violation within 5 business days
Take appropriate enforcement action if violations are confirmed
Notify the complainant of resolution when appropriate

8. Third-Party Services

When using third-party email services or integrations with Bravik Oranel:

Users remain responsible for compliance with this policy
Third-party providers must meet equivalent anti-spam standards
Users must ensure third parties honor opt-out requests
Integration does not transfer compliance responsibility

9. Record Keeping

Users must maintain records demonstrating compliance, including:

Documentation of consent for all recipients
Timestamps of consent collection
Records of opt-out requests and processing
Copies of messages sent for at least 36 months
Logs of sending activity and recipient interactions

10. Our Communications

10.1 Transactional Messages

Bravik Oranel sends transactional messages related to:

Account creation and verification
Service updates and notifications
Billing and payment confirmations
Security alerts and password resets
Session reminders and course updates

These messages are necessary for service delivery and are not subject to opt-out, though users may adjust preferences for non-critical notifications.

10.2 Marketing Communications

Marketing messages are sent only to those who have:

Explicitly opted in to receive promotional content
An active business relationship with consent
Not previously unsubscribed from such communications

All marketing messages include clear unsubscribe options.

11. Data Protection

Our anti-spam practices align with our broader privacy commitments:

Email addresses are collected and used only for stated purposes
Recipient lists are secured and not shared with unauthorized parties
Unsubscribe requests trigger immediate list updates
Personal information is protected according to our Privacy Policy

12. Education and Resources

Bravik Oranel provides users with:

Best practices guidance for compliant messaging
Tools to manage consent and preferences
Templates that include required elements
Support for understanding and meeting obligations

13. Policy Updates

This Anti-Spam Policy may be updated periodically to reflect:

Changes in applicable laws and regulations
Evolution of industry best practices
Platform feature updates
User feedback and operational experience

Users will be notified of material changes and continued use constitutes acceptance of updated terms.

14. Contact Information

For questions, concerns, or reports regarding this Anti-Spam Policy:

Bravik Oranel
135 Cecil St
Singapore 069536
Email: [email protected]
Phone: +65 6250 2097

15. Acknowledgment

By using Bravik Oranel services, you acknowledge that you have read, understood, and agree to comply with this Anti-Spam Policy. Failure to comply may result in service termination and potential legal consequences.