Data Retention Policy

Last Updated: May 13, 2025

This Data Retention Policy explains how Bravik Oranel ("we," "us," or "our") retains, stores, and deletes personal data and other information collected through our educational platform at maxidoge.us.com.

1. Purpose and Scope

This policy outlines the retention periods for different categories of data collected and processed through our services. We retain data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

2. Data Categories and Retention Periods

2.1 Account and Profile Information

Personal information including name, email address, phone number, and profile details:

Active accounts: Retained for the duration of account activity
Inactive accounts: Retained for 3 years after last login activity
Deleted accounts: Permanently deleted within 90 days of account deletion request, except where retention is required by law

2.2 Educational Content and Progress Data

Learning progress, course completion records, assessment results, and personalized learning paths:

Active learners: Retained throughout enrollment and for 5 years after course completion
Certificates and credentials: Retained indefinitely to verify educational achievements
Draft and incomplete work: Retained for 2 years after last modification

2.3 Communication Records

Messages, support tickets, instructor interactions, and group session communications:

Support communications: Retained for 3 years after ticket closure
Platform messages: Retained for 2 years after last activity
Live session recordings: Retained for 90 days unless explicitly saved by participants

2.4 Payment and Billing Information

Transaction records, invoices, and payment method details:

Transaction history: Retained for 7 years for accounting and tax purposes
Payment method details: Retained until account deletion or payment method removal
Invoices and receipts: Retained for 7 years in accordance with financial record-keeping requirements

2.5 Technical and Usage Data

Log files, IP addresses, device information, cookies, and analytics data:

Server logs: Retained for 12 months
Analytics data: Retained in aggregated form indefinitely, individual data for 26 months
Security logs: Retained for 24 months for fraud prevention and security purposes
Cookie data: Retained according to cookie consent preferences, typically 12 months

2.6 Marketing and Communications Preferences

Newsletter subscriptions, marketing consent, and communication preferences:

Active subscribers: Retained until unsubscribe request
Unsubscribed contacts: Email address retained in suppression list indefinitely to honor opt-out preferences
Consent records: Retained for 3 years after withdrawal

3. Retention Criteria

We determine retention periods based on the following criteria:

Purpose fulfillment: Data retained while necessary for the service provided
Legal obligations: Compliance with applicable laws and regulations
Contractual requirements: Duration of agreements and warranty periods
Dispute resolution: Potential for legal claims or disputes
Security and fraud prevention: Protection of platform integrity
User expectations: Reasonable expectations regarding data availability

4. Data Deletion and Anonymization

4.1 Secure Deletion

When retention periods expire, we securely delete or anonymize data using the following methods:

Permanent deletion from production databases and backup systems
Overwriting of storage media to prevent data recovery
Anonymization of data used for analytics and research purposes
Destruction of physical records containing personal information

4.2 Backup Retention

Data stored in backup systems follows the same retention principles but may persist in backups for up to 90 days after deletion from production systems due to backup rotation cycles.

4.3 Anonymization

Certain data may be anonymized rather than deleted when used for statistical analysis, platform improvement, or research purposes. Anonymized data cannot be traced back to individual users and is not subject to retention limits.

5. Extended Retention Circumstances

We may retain data beyond standard periods when:

Required by law, regulation, or legal process
Necessary to prevent fraud or abuse
Required to resolve disputes or enforce agreements
Needed for ongoing investigations or litigation
Explicitly requested by the data subject for record-keeping purposes
Required to protect rights, property, or safety of users or third parties

6. User Rights Regarding Retention

Users have the following rights concerning data retention:

Right to deletion: Request deletion of personal data before retention period expires
Right to access: Request information about data retention periods
Right to object: Object to data retention based on legitimate interests
Right to data portability: Obtain copy of retained data in structured format

To exercise these rights, contact us at [email protected] or call +65 6250 2097.

7. Third-Party Service Providers

Third-party service providers processing data on our behalf maintain their own retention policies consistent with their service agreements. We require providers to:

Retain data only as long as necessary for service provision
Delete or return data upon contract termination
Comply with our data retention requirements
Implement appropriate security measures during retention period

8. Data Retention Schedule Summary

Data Category	Retention Period	Basis for Retention
Active account data	Duration of account	Service provision
Inactive account data	3 years after last login	User convenience
Course completion records	5 years after completion	Educational verification
Certificates	Indefinite	Credential verification
Financial records	7 years	Legal compliance
Support communications	3 years after closure	Service quality
Server logs	12 months	Security and troubleshooting
Analytics data	26 months	Platform improvement
Unsubscribe records	Indefinite	Honoring opt-out preferences

9. Changes to This Policy

We may update this Data Retention Policy periodically to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through:

Email notification to registered users
Prominent notice on our website
Platform notifications upon next login

Continued use of our services after policy updates constitutes acceptance of revised retention practices.

10. Contact Information

For questions, concerns, or requests regarding data retention:

Bravik Oranel
135 Cecil St
Singapore 069536

Email: [email protected]
Phone: +65 6250 2097

This policy is effective as of the last updated date and applies to all data collected through maxidoge.us.com and associated services.