Refund Policy

Last Updated: June 19, 2025

This Refund Policy outlines the terms and conditions under which Bravik Oranel ("we," "us," or "our") processes refund requests for services purchased through our platform at maxidoge.us.com. By purchasing our services, you agree to the terms set forth in this policy.

1. General Refund Principles

We are committed to providing high-quality educational services. If you are not satisfied with your purchase, you may be eligible for a refund under the conditions described in this policy.

Refund eligibility depends on the type of service purchased, the timing of your request, and the extent of service usage.

2. Eligibility for Refunds

2.1 Group Online Sessions

Refunds for group online sessions are available under the following conditions:

Refund requests must be submitted at least 48 hours before the scheduled session start time.
If you have attended more than one session of a multi-session course, you may be eligible for a partial refund for unused sessions only.
No refunds will be issued for sessions that have already occurred or if less than 48 hours' notice is provided.

2.2 Individual Online Sessions

Refunds for individual online sessions are available under the following conditions:

Refund requests must be submitted at least 24 hours before the scheduled session start time.
No refunds will be issued for sessions that have already occurred or if less than 24 hours' notice is provided.
Rescheduling may be offered as an alternative to refunds, subject to instructor availability.

2.3 Personalized Learning Paths and Subscription Services

For subscription-based services or personalized learning paths:

Refunds are available within 14 days of the initial purchase date if no more than 25% of the content or services have been accessed or used.
After 14 days or if more than 25% of content has been accessed, no refunds will be issued.
Subscription cancellations will prevent future charges but do not entitle you to a refund for the current billing period.

2.4 Course Materials and Digital Content

Refunds for digital course materials, downloadable content, or recorded sessions are not available once access has been granted or downloads have been initiated.

3. Non-Refundable Items and Services

The following items and services are non-refundable:

Promotional or discounted services purchased during special offers or sales events.
Gift certificates, vouchers, or promotional credits.
Services that have been fully delivered or consumed.
Administrative fees, processing fees, or third-party payment gateway charges.
Services purchased through third-party platforms or resellers.

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, you must:

Contact our support team at [email protected] or call us at +65 6250 2097.
Provide your full name, order number, purchase date, and detailed reason for the refund request.
Submit your request within the applicable timeframe as outlined in Section 2.

4.2 Processing Time

Once we receive your refund request, we will:

Review your request within 5 business days.
Notify you of the approval or denial of your refund via email.
Process approved refunds within 10 business days of approval.

4.3 Refund Method

Refunds will be issued to the original payment method used at the time of purchase. Please allow additional time for your financial institution to process the refund and reflect it in your account.

5. Partial Refunds

In certain situations, partial refunds may be issued at our discretion, including but not limited to:

Multi-session courses where only some sessions have been attended.
Technical issues on our platform that prevented access to services for a significant period.
Cases where services did not meet the description provided at the time of purchase.

The partial refund amount will be calculated based on the portion of services used or delivered.

6. Technical Issues and Service Interruptions

If you experience technical difficulties that prevent you from accessing purchased services:

Contact our support team immediately at [email protected].
We will make reasonable efforts to resolve technical issues promptly.
If issues cannot be resolved, you may be eligible for a refund or credit for affected sessions.

Refunds for technical issues are evaluated on a case-by-case basis and require documentation of the problem.

7. Instructor Cancellations

If a session is cancelled by an instructor or due to circumstances within our control:

You will be offered the option to reschedule the session at no additional cost.
If rescheduling is not possible or acceptable, a full refund for the cancelled session will be issued.
Refunds for instructor cancellations will be processed within 7 business days.

8. Student Conduct and Refund Forfeiture

Refunds will not be issued if:

You violate our Terms of Service or acceptable use policies.
You engage in disruptive, abusive, or inappropriate behavior toward instructors or other students.
Your access to services is terminated due to policy violations.

We reserve the right to refuse refund requests in cases of policy violations or abuse of our refund policy.

9. Dispute Resolution

If you disagree with a refund decision, you may:

Contact our support team at [email protected] to request a review of your case.
Provide any additional documentation or information that supports your request.
Our team will conduct a secondary review and provide a final decision within 10 business days.

All refund decisions following secondary review are final.

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

We encourage you to review this policy periodically to stay informed of any updates.

11. Contact Information

If you have questions or concerns about this Refund Policy, please contact us:

Bravik Oranel
135 Cecil St
Singapore 069536
Email: [email protected]
Phone: +65 6250 2097

Thank you for choosing Bravik Oranel for your educational needs. We are committed to providing exceptional service and fair refund practices.